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Privacy Policy & Terms of Service

1. Introduction

SELENSO European B2B Marketplace (hereinafter "SELENSO", "we", "us", or "our") is committed to protecting the privacy of all users of our platform. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our marketplace services.

SELENSO is a B2B marketplace operating from Brussels, Belgium, connecting European buyers with quality LED manufacturers and suppliers.

2. Data We Collect

We collect the following types of information:

  • Account Information: Company name, VAT number, business registration number, contact name, email address, phone number, billing and shipping address.
  • Transaction Data: Order history, purchase details, payment information, invoices, and communication regarding transactions.
  • Technical Data: IP address, browser type, device information, cookies, and usage data.
  • Communication Data: Messages exchanged through our platform, support requests, and newsletter preferences.

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on: contractual necessity (to provide marketplace services), legal obligation (tax/accounting), legitimate interest (platform improvement, fraud prevention), and consent (marketing).

4. How We Use Your Data

Your data is used for: providing the marketplace platform, processing orders, verifying business credentials, communications, platform improvement, fraud prevention, legal compliance, and marketing (with consent).

5. Data Sharing

We may share data with sellers/buyers (to facilitate transactions), payment processors, shipping partners, legal authorities (when required), and service providers. We do not sell your personal data.

6. Data Retention

Account data: duration of account + 5 years. Transaction data: 10 years (Belgian accounting law).

7. Your Rights (GDPR)

You have the right to access, rectify, erase, restrict processing, data portability, object, and withdraw consent. Contact us at privacy@selenso.eu to exercise these rights.

8. Cookies

We use essential cookies (required), analytics cookies (performance), and marketing cookies (with consent). Manage preferences via your browser or our cookie tool.

9. Security

We implement SSL/TLS encryption, secure servers, access controls, and regular security audits to protect your data.

10. Terms of Service

10.1 Acceptance

By using SELENSO, you agree to these terms. All users must be registered businesses or professional traders. Consumer transactions are not supported.

10.2 Vendor Responsibilities

Vendors warrant that products comply with EU regulations, descriptions are accurate, prices are exclusive of VAT, and products have CE marking where required.

10.3 Buyer Responsibilities

Buyers must provide accurate business information, ensure valid VAT for cross-border EU transactions, and complete payment as agreed.

10.4 Pricing & Payments

Prices are EXW in EUR unless specified. VAT not included. Payment terms agreed between buyer and seller.

10.5 Limitation of Liability

SELENSO is a marketplace platform, not a party to transactions. We are not liable for product quality, safety, or legality. Transactions governed by Belgian law - courts of Brussels.

10.6 Termination

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

11. Contact

SELENSO European B2B Marketplace - Brussels, Belgium
Email: contact@selenso.eu | Privacy: privacy@selenso.eu

Last updated: July 2026

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